Test, Hand Off, and Decide Whether to Launch

What you will complete

A Lead Response and Booking Launch Pack with test evidence, owners, stop controls, and an honest decision.

Make the operating decision

Write expected lead, event, message, owner, booking, and action states before execution. Test a complete in-area request, missing fields, duplicate delivery, two-channel duplicate, existing customer, unsupported service, outside area, unknown timing, emergency language, complaint, unavailable owner, failed message, opt-out, scheduler timeout, cancellation, reschedule, no-show, and restart.

Use dry-run or fixtures for customer-facing actions. Verify authorization failures and unsafe content without sending, deleting, or changing production. Inspect idempotency keys, provider receipts, final records, action-board cards, and history. Mark tests pass, fail, blocked, or not tested with evidence.

Finish the runbook: prerequisites, configuration locations without secret values, start, health, test, stop, replay, reconciliation, recovery, rollback, and owners. The final decision can be launch after separate approvals, remain manual, buy a packaged product, repair intake, narrow scope, or stop.

Worked fictional example: Harbourlight Roofing

Harbourlight's fixture suite passes duplicate, missing, safety, opt-out, and booking-change cases. Production SMS, CRM, scheduler, and public webhook routes remain unconfigured, so the honest result is a tested design and manual pilot rather than a live system.

Harbourlight Roofing, its staff, customers, enquiries, service rules, and results are fictional. The course does not claim a live deployment, faster response, more bookings, or revenue improvement.

Complete workbook section 7

Use the evidence available for your own bounded job. Write unknown when the evidence is missing, and record the person or action that can resolve it.

1. Write expected records and effects for every critical case.
2. Run the safe fixture suite and inspect results.
3. Complete start, stop, recovery, and rollback instructions.
4. Grade the capstone and choose launch, manual, packaged product, repair, blocked, or stop.

Open the course workbook PDF or read the workbook details.

Critical gate before continuing

• No production effect occurs during tests.
• Every critical case has evidence.
• Operator instructions cover failure recovery.
• The final status does not exceed observed proof.

If a gate fails, repair the current section, narrow the scope, leave the route manual, or record a blocked or stop decision. Continuing is not the only successful learner action.

Common failure modes

• Expanding beyond a lead response and booking launch pack with test evidence, owners, stop controls, and an honest decision. before the current artifact can be graded.
• Turning a missing value, unavailable source, or blocked integration into a confident conclusion.
• Treating a prompt instruction as proof that the effective tool or permission boundary works.
• Marking a manual, simulated, or untested route as live.

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